Sears asks for his credit card number before making an appointment for stove repair, customer says: Money counts

Q: Last week my stove went out and I needed repair. I called Sears and they asked for my credit card number before accepting the service call. I refused. I called a second local business, and they also asked for a credit card number, which I also declined. I found a great service company in Fairview Park, and the gentleman did the repair to my satisfaction.
Is this now the new “standard” for guaranteeing repair service?

DG, Nord Olmsted

A: Honestly, I’ve never heard of this before. I also searched the consumer forums a bit and didn’t find any questions or complaints about it. So I would say no, that’s not the norm.

Either way, even if something was “normal” it doesn’t mean you have to. It is normal for banks and other businesses to ask for your mother’s maiden name. But I never give mine. It is normal for some stores in the mall to ask for your phone number when you check out. But I never give mine.

A credit card to even schedule a service call? It’s scandalous. I wouldn’t and I wouldn’t advise anyone to do it.

Oh so many reasons: there are things you can pay for in advance, but a service call is not one of them. You risk that your card number will be compromised. You may be billed and not receive the service call. You might be overcharged and have a hard time disputing it because you won’t be able to review the charges before you sign out.

And then there’s the whole Sears affair. If I had to give any business a card number before work, Sears would be at the bottom of the list. I love Sears. I have purchased many appliances from Sears. But Sears is in financial difficulty and has closed stores left and right and many analysts believe the iconic retailer could file for bankruptcy this year. What if Sears charges you upfront for a service call and declares bankruptcy before the repairer can intervene? It’s going to be a puzzle.

Maybe I could understand that a repair company would ask for payment for the service call itself – say $ 50 or whatever – when the repairman comes to your house. And then the person could bill at the end for all the parts or the extra time spent on the repair. Can you imagine calling your mechanic and the garage to ask for your credit card number before making an appointment? Can you imagine calling your hairstylist for a haircut and having the store ask for your credit card number before planning your visit? Puh-leeze.

Sears spokesperson Larry Costello said the policy of asking customers for a credit card in advance was “new” and “optional.” I buy the first one. You said it wasn’t optional if you wanted the date.

Customers are asked if they wish to provide a card number and, if they do, “nothing is charged to the member’s credit card until service is completed,” Costello said. Providing a card in advance can save time and does not require giving the card information to the technician, he said. If a customer does not wish to provide a card number in advance, she can pay by check at the end of the service call.

I can imagine the Sears side of the call as it overlays all the reasons a rep gives as to why a customer would be wrong by not providing the card number up front. You should never feel pressured to do something that you don’t feel comfortable doing. Always breathe. Say no. Say wait. Talk to others.

Q: I have had a credit card with Capital One for 18 years. I have excellent credit. They recently informed me that my credit limit was reduced from $ 18,000 to $ 10,000. I sometimes use my card, but never have a large balance or a balance transfer. It is usually paid in full the following month or over a few months. I have never been late. Capital One explained the reason for my line reduction: “Current accounts are not being used enough for assigned credit limits and non-Capital One revolving transaction balances are too low. “

The way I take it, I’m not making enough money for them. I’m worried this will hurt my credit rating and what if I need a bigger limit in the future.

I contacted Capital One and spoke to an account supervisor. She told me she couldn’t help and gave me an address to appeal in writing. This is the same address that would be used for a purchase dispute. I am so angry. Would you recommend having another card?

VL, Highland Heights

A: Banks don’t have endless credit that they can make available. You are correct that you are not making enough money for Capital One through merchant transaction fees and possibly interest / finance charges. It’s good business practice for Capital One that if you don’t use up a lot of your $ 18,000 limit, the bank will make that available to someone who will. There is nothing personal against you.

I don’t know if your anger stems from your perception that Capital One is mean to you (it isn’t) or if you are worried that your credit rating will go down (it may be a little, but not a lot) or if you think you might need a good chunk of that $ 18,000 someday.

If this is the latter scenario, you might want to get another card besides the Capital One card. Otherwise my advice is to move on.


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[MONEY 20/20] Korea’s SSenStone Unveils Single-Use Credit Card Number Technology for Ultimate Security

[MONEY 20/20] Korea’s SSenStone Unveils Single-Use Credit Card Number Technology for Ultimate Security



[THE INVESTOR] SINGAPORE – Korean digital security start-up SSenStone on March 14 launched a whole new way to use credit cards securely online: a one-time credit card number that changes every time a new transaction is carried out.

The technology, called Virtual One Time Code, or VOTC, creates virtual numbers that cannot be duplicated for more than a million uses. More importantly, the company said, the number recognizes the cardholder every time without any network connection.

“We are in talks with several credit card companies for possible partnerships,” SSenStone CEO Yoo Chang-hun told The Investor on the sidelines of Money20 / 20 Asia in Singapore this week.

“A unique credit number is the ultimate solution in the fight against credit card fraud. ”

SSenStone was one of the top five security solutions companies to attend the startup launch event at the three-day Asian edition of the world’s largest fintech trade show which ended on the 15th March.

According to the CEO, smart cards and improved security solutions may have significantly reduced offline credit card fraud, but cardless online transactions have become increasingly vulnerable to crooks.

Of the total losses from credit card fraud worth $ 21 billion worldwide, more than 70% now comes from CNP fraud, mostly on e-commerce transactions.

“The beauty of our technology is that you don’t have to install additional machinery or infrastructure to apply it. We can block all CNP fraud cases, without more complicated token methods, ”Yoo said.

The company hopes to provide the solution to card issuers or card companies and charge them a license fee on each card account, while seeking a strategic alliance with online payment service providers and security companies to create a new business model based on revenue sharing.

“Our goal is not to compete with existing solutions. We want to work with them to create a new payment security ecosystem, ”said the CEO.

SSenStone, established in 2015, develops next-generation authentication solutions and its Fast Identity Online or FIDO-certified platform called StonePASS has been widely adopted by Korean financial and public organizations.

The company’s annual sales are estimated at 50 billion won ($ 46.5 million) this year. Its main investors are SparkLabs and Lotte Accelerator. Last year, Lee Joon-ho, former chief information security officer at Korean internet giant Naver, joined the company as co-CEO.

By Lee Ji-yoon ([email protected])


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Help me, laptop: my PC knows my credit card number!

Addresses, credit card information, social security numbers – we give our technology a lot of information. And it’s always important to have a sense of privacy. So when the reader kathydenise1981 wrote to us, worried that their computer would remember their credit card number, I understood why they were worried.

Every time I put the first number, my entire card number is displayed,“they wrote. Our reader had made a purchase online, and now it’s popping up everywhere.

There are several ways to resolve this issue, depending on your operating system and browser, but the best first step is to blow up your cache.

Fortunately, we have tutorials for this out of the box. Here’s how to clear your cache and history for all major browsers:

Make sure to clear both your history and your cache. If this does not work, the credentials may be stored in the operating system.

In Windows 10, go to Control Panel> User Accounts> Saved Credentials to view a list (or delete) of items that the operating system has stored. For macOS, go to Applications> Utilities> Key ring for a list of stored credentials.

Finally, some online stores will remember your credit card details after a purchase. In these cases, you will need to log into your profile in each store and delete them on a case-by-case basis.

Credit: Shutterstock


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